Southwest Airlines is drawing attention with a policy update that could increase travel costs for some passengers, reigniting discussions about cramped airline seating and passenger comfort. Narrow rows and tight seats have long made flying uncomfortable, particularly on low-cost carriers where maximizing capacity is prioritized over personal space.

Starting January 27, Southwest will require certain passengers to purchase an extra seat if they cannot fit comfortably within a single seat’s armrests. The policy does not specify weight or size limits; instead, staff will make subjective determinations at check-in or the gate. This approach has already raised concerns about inconsistency, embarrassment, and delays.

The rollout coincides with Southwest’s shift to assigned seating, ending the airline’s open-seating tradition. Travelers who buy a second seat in advance may get refunds if adjacent seats remain empty, while complimentary extra seats will be available at the airport only if space allows.

Critics, including travel agent Jason Vaughn, warn the policy could create awkward situations onboard and confusion at check-in. The debate highlights broader industry trends, as carriers weigh revenue goals against shrinking seat sizes and growing passenger discomfort.

Southwest faces the challenge of balancing operational efficiency with customer goodwill, with travelers watching closely to see if the policy sets a precedent for the wider airline industry.